Terms of service

TERMS OF SERVICE

Last Updated: 12 August 2026

Welcome to MEJEBE. These Terms of Service govern your access to and use of the MEJEBE website and your purchase of products through our online store.

By accessing our website, placing an order, or purchasing a product from MEJEBE, you acknowledge that you have read and agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. ABOUT MEJEBE

MEJEBE is a contemporary womenswear brand offering thoughtfully designed clothing in limited quantities.

MEJEBE is the brand name under which our products are offered for sale through this website.

Throughout these Terms, “MEJEBE,” “we,” “us,” and “our” refer to the business operating the MEJEBE website. “You,” “your,” and “customer” refer to any person accessing our website or purchasing our products.

Business/Legal Name: [Insert your actual legal/business name]
Business Address: [Insert your business address]
Email: contact@mejebe.com
Website: mejebe.com

2. USE OF OUR WEBSITE

You agree to use the MEJEBE website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful, fraudulent, or unauthorised purpose.

  • Attempt to gain unauthorised access to any part of the website or its systems.

  • Copy, reproduce, distribute, modify, or commercially exploit our website content without permission.

  • Interfere with the security, functionality, or operation of the website.

  • Use automated systems, bots, scraping tools, or similar software to collect information from our website without our prior permission.

  • Submit false, misleading, or fraudulent information when placing an order.

  • Use another person's payment information or identity without proper authorisation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated or where necessary to protect our website, business, customers, or legal rights.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, fabric information, and other information displayed on our website are accurate and up to date.

However, slight variations may occur due to:

  • Screen and device settings

  • Lighting and photography

  • Natural variations in fabrics

  • Manufacturing or hand-finishing processes

  • Individual product characteristics

Such variations do not necessarily constitute a defect.

Product availability may change without notice. MEJEBE produces collections in limited quantities, and products may become permanently unavailable once sold out.

4. PRICING

All product prices displayed on the MEJEBE website are stated in Indian Rupees (INR), unless otherwise specified.

We reserve the right to change product prices, offers, discounts, promotions, or other commercial terms at any time.

A price change will not affect an order that has already been successfully confirmed and paid for, except where cancellation is required due to an obvious pricing, technical, or system error.

If an order is cancelled because of such an error after payment has been received, any applicable refund will be processed in accordance with applicable law and our policies.

5. ORDERS

Placing an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and an order confirmation has been issued by MEJEBE.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorised transactions

  • Technical or system errors

  • Incorrect or incomplete customer information

  • Duplicate or unusually large orders where reasonably necessary

  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with applicable law and our applicable policies.

6. PAYMENT

Payments are processed through the payment methods made available on our website and may be handled by third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

MEJEBE does not retain complete card or payment credentials where payment processing is handled by third-party payment providers.

Payment information may be processed in accordance with the terms and privacy policies of the relevant payment provider.

7. SHIPPING AND DELIVERY

Orders will be shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information, including name, address, phone number, and other required details, is accurate and complete.

Delivery timelines provided by MEJEBE are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, transportation disruptions, customs procedures, or other unforeseen events.

MEJEBE offers international shipping. International customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

Please refer to our Shipping Policy for further information.

8. RETURNS, REFUNDS AND EXCHANGES

MEJEBE currently follows a no-return and no-refund policy, subject to applicable law.

We provide a limited size-exchange option for the same design, subject to:

  • Availability of the requested size

  • The product being eligible for exchange

  • The conditions and timeframe specified in our Exchange Policy

  • The product being returned in the required condition

Size exchanges are not guaranteed if the requested replacement size is unavailable.

Please review our Exchange / Return & Refund Policy before placing an order.

Nothing in this section is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

9. CANCELLATION OF ORDERS

Where cancellation is available, an order may only be cancelled before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible cancellation or refund will be handled in accordance with our applicable policies and applicable law.

10. INTELLECTUAL PROPERTY

All content appearing on the MEJEBE website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Campaign photographs

  • Videos

  • Graphics

  • Website design

  • Product descriptions

  • Written content

  • Illustrations

  • Designs

  • Text

  • Other creative materials

is owned by or licensed to MEJEBE and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, display, or commercially exploit MEJEBE content without our prior written permission.

11. USER CONTENT

If you voluntarily submit reviews, photographs, comments, testimonials, or other content to MEJEBE, you represent that you have the necessary rights and permissions to provide that content.

By submitting such content, you grant MEJEBE a non-exclusive permission to use, reproduce, display, publish, and share that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, infringing, or otherwise inappropriate.

12. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, analytics providers, Shopify, social media services, and other technology providers.

Your use of such third-party services may also be subject to their respective terms and privacy policies.

MEJEBE is not responsible for the independent policies, practices, availability, or performance of third-party services, except where otherwise required by applicable law.

13. WEBSITE AVAILABILITY

We aim to keep the MEJEBE website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

The website may occasionally be unavailable because of maintenance, technical issues, updates, third-party service interruptions, or circumstances beyond our reasonable control.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, MEJEBE will not be responsible for losses or damages arising directly from circumstances beyond our reasonable control, including website interruptions, third-party service failures, courier delays, or other unforeseen events.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, or reasonable expenses arising from your violation of these Terms, misuse of the website, fraudulent activity, or infringement of another person's rights.

Nothing in this section limits any rights or remedies available to you under applicable law.

16. CHANGES TO THESE TERMS

MEJEBE may update or modify these Terms of Service from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Changes will apply from the date they are published, unless otherwise stated.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection laws and other mandatory legal rights.

Any dispute arising in connection with these Terms, your use of the MEJEBE website, or your purchase of MEJEBE products shall be subject to the jurisdiction of courts having appropriate jurisdiction under applicable law.

18. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

If you have a question, concern, complaint, or grievance regarding an order, product, website, or these Terms, you may contact us using the details below.

MEJEBE
Email: contact@mejebe.com
Website: mejebe.com
Business/Legal Name: MEJEBE
Grievance Email: contact@mejebe.com

We aim to acknowledge and address customer enquiries and grievances within a reasonable period in accordance with applicable law.

19. CONTACT INFORMATION

For general enquiries, order assistance, sizing questions, exchange requests, or other customer-support matters, please contact:

MEJEBE
Email: contact@mejebe.com
Website: mejebe.com

By using the MEJEBE website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, subject to your rights under applicable law.