Shipping policy

Shipping & Delivery Policy

Last Updated: 12 August 2026

At MEJEBE, every order is carefully prepared and packaged before it leaves our studio. We aim to make your delivery experience as seamless as possible while ensuring that your pieces reach you safely and in excellent condition.

1. Order Processing

Orders are generally processed within 2–4 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During launches, sales, festive periods or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Domestic Shipping — India

We currently ship orders across India.

Once your order has been processed and dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and the courier service used.

Delivery times are estimates and are not guaranteed. Remote locations, unforeseen courier delays, weather conditions, public holidays and other circumstances beyond our reasonable control may affect delivery times.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping offers will be clearly communicated on the website and may be subject to specific terms.

4. International Shipping

International shipping is not applicable for now.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where tracking is available.

You may use the tracking details provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State/province
Postal/PIN code
Contact number

MEJEBE is not responsible for delivery failures, delays or additional charges resulting from incorrect or incomplete address information provided by the customer.

If you realise that your delivery details are incorrect, please contact us as soon as possible at contact@mejebe.com. We will make reasonable efforts to assist, but changes may not be possible once an order has been dispatched.

7. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, refuses delivery or does not respond to the courier, the courier may make additional delivery attempts or return the package to MEJEBE.

If an order is returned to us because of circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

8. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

MEJEBE is not responsible for delays caused by circumstances outside our reasonable control, including:

Courier or logistics delays
Severe weather
Natural disasters
Public holidays
Strikes or transportation disruptions
Customs clearance
Incorrect or incomplete address information
Government restrictions
Other unforeseen circumstances

If a shipment appears to be significantly delayed or lost, please contact us at contact@mejebe.com with your order number so that we can assist in communicating with the relevant courier or shipping partner.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package with photographs or video before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery at contact@mejebe.com with your order number and clear photographs/videos of the package and product.

We will review the issue and determine the appropriate resolution in accordance with applicable law and our policies.

10. Order Changes and Cancellation

Once an order has been processed or dispatched, we may not be able to change the delivery address, product details or other order information.

For cancellation requests, please contact us as soon as possible at contact@mejebe.com.

Any eligible cancellation will be handled in accordance with our applicable policies and applicable law.

11. Delivery Estimates

All delivery timelines stated on the MEJEBE website are estimated delivery periods only and should not be considered guaranteed delivery dates.

MEJEBE will not be liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control, subject to applicable law.