Refund policy

Return & Refund Policy

Effective Date: 12 August 2026

At MEJEBE, each piece is made with care and in limited quantities. We follow a strict no-return and no-refund policy to maintain the quality and integrity of every order.

1. No Returns or Refunds

All purchases made through the MEJEBE website are final sale.

We do not accept returns or provide refunds for:

  • Change of mind

  • Incorrect size selection

  • Colour preferences

  • Personal preference

  • Products that do not meet the customer's expectations

  • Sale or promotional purchases

Once an order has been placed and confirmed, it cannot be cancelled for a refund.

2. Size Exchange

We understand that finding the right fit online can sometimes be difficult. Therefore, MEJEBE offers a size exchange for the same design only, subject to availability.

An exchange may be requested for a different size of the same product/design. Exchanges for a different product, colour, design or style are not permitted.

Exchange Conditions

To be eligible for an exchange:

  • The exchange request must be submitted within 7 days of delivery.

  • The product must be unused, unworn and unwashed.

  • The product must be returned in its original condition and packaging.

  • All original tags, labels and packaging must remain attached and intact.

  • The product must not have any stains, makeup marks, perfume odour, damage or signs of wear.

  • The requested replacement size must be available in stock.

MEJEBE reserves the right to refuse an exchange if the product does not meet these conditions.

3. Exchange Process

To request a size exchange, please contact us at contact@mejebe.com within 7 days of receiving your order.

Please include:

  • Order number

  • Product name

  • Current size

  • Required size

  • Reason for exchange

  • Clear photographs of the product, if requested

Once the request is reviewed and approved, our team will provide the next steps for returning the product.

The customer is responsible for the applicable return shipping costs, unless the exchange is required because the product received was incorrect or defective.

4. Availability of Replacement Size

All exchanges are subject to stock availability.

If the requested size is unavailable, MEJEBE may not be able to provide an exchange. No refund will be issued in place of an unavailable exchange, unless required by applicable law.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the issue.

After reviewing the issue, MEJEBE will determine the appropriate resolution, which may include a replacement or other remedy where applicable.

6. Products Not Eligible for Exchange

Products may not be eligible for exchange if they have been:

  • Worn or washed

  • Altered or modified

  • Damaged after delivery

  • Stained or soiled

  • Returned without original tags or packaging

  • Returned after the applicable exchange period

7. Important Note

Customers are encouraged to carefully review the size guide and product details before placing an order. If you are unsure about your size, please contact us before purchasing and our team will be happy to assist.

By placing an order with MEJEBE, you acknowledge and agree to this Return & Refund Policy.

For exchange enquiries:
Email: contact@mejebe.com
MEJEBE